Our Services
RCG offers a wide range of services designed to help retailers, brands, and consumer goods companies improve performance, adapt to market changes, and grow internationally. These services span strategy, operations, technology, and customer experience.
Our Success Stories
Client A - Global Fashion / Homewares Brand
For Client A, we enhanced their customer journey, resulting in a 15% increase in customer satisfaction and a 10% rise in sales within six months.
Client B- Australian CE Retailer
With Client B, we designed and implemented a CX strategy incorporating customer surveys, focus groups and in store initiatives providing data analytics leading to a 22% improvement in customer satisfaction (CSAT ) and overall inprovement in NPS and CES. Over a 2 year period , these analytics allowed for changes in both sales and marketing strategies that reduced customer churn and increased both sales and loyalty.
Client C - Global Technology Brand
For Client C, we aligned their brand strategy with consumer insights, achieving a 15% increase in market share within their target demographics.
